Establish and scale a consultative Client Services organization.
Deliver a superior customer experience that maximizes customer satisfaction (CSAT), drives high retention rates, and accelerates growth.
Build a team and framework that operates on a proactive, data-driven, and analytical approach.
Design and lead a Client Services structure and team delivering best-in-class customer experience.
Partner closely with VP of Business Development and VP of Global Account Management.
Establish consultative engagement methods using data-driven, analytical processes.

10+ years of progressive experience in Client Services, Customer Success, Account Management, or Consulting, with at least 5 years in a senior leadership role (Director or above) managing managers and global teams.
Bachelor's degree in Business, Marketing, Supply Chain, or related field, or equivalent combination of education and experience.
Demonstrated success in building, scaling, and managing a high-retention, high-growth organization, ideally within a Services, Supply Chain, or Logistics business model.
Deep analytical fluency and proficiency with CS or CRM platforms (e.g., HubSpot, Salesforce) for data-driven decision-making.
Exceptional leadership, coaching, and presentation skills with a proven ability to communicate effectively with C-suite executives both internally and externally.
Demonstrated experience in building a consultative customer engagement operating model with ability to influence and engage stakeholders at all organizational levels.
Excellent communication skills, with the ability to influence executive stakeholders.
Demonstrated ability to create executive-level presentations, reports, and correspondence.
Exceptional interpersonal and relationship-building capabilities.
Willingness to travel 25% of time.

Senior Director, Client Services

Key skills