Act as project manager for customer notifications, ensuring all communications move efficiently from intake → creation → approval → deployment.
Collect and manage all necessary inputs for each communication, including: Audience lists or targeting criteria, Email copy or messaging requirements, Stakeholder approvals (Legal, Product, CS, etc.) Timing recommendations and dependencies.
Create and manage Asana tasks for each communication, keeping all steps, owners, timelines, and deliverables organized and on track.
Coordinate cross-functional teams to align timelines, resolve conflicts, and ensure clarity on roles and expectations.
Partner with Engagement Marketing to prepare communications for deployment (email, SMS, in-app, etc.).
Assist with building or QA’ing emails in our deployment platform (no advanced coding required, but familiarity with templates is helpful).
Ensure accurate audience uploads and segmentation in collaboration with the deployment specialist.
Support testing, proofing, and final review to ensure error-free execution.
Help establish consistency and quality across all customer communication touchpoints.
Maintain documentation for processes, templates, naming conventions, and best practices.
Track communication volume, timelines, and cross-team impacts to help inform prioritization.
Flag risks early (timeline conflicts, unclear requirements, missing approvals, etc.).

2-3 years of experience in email marketing, project coordination, customer communications, or a related role
Basic understanding of email marketing platforms and common terminology (templates, segments, testing, proofs, etc.)
Strong project management skills and the ability to keep multiple workstreams organized
Excellent communication and collaboration skills
High attention to detail and commitment to accuracy
Comfort working cross-functionally and navigating shifting priorities
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

Email Marketing Coordinator

Key skills