Interaction with customers, i.e., insurance applicants, to handle formal disputes of incorrect information.
Respond to applicants’ questions via phone and email in a timely manner.
Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline.
Correct erroneous reports.
Coordinate with insurance clients to ensure updated information is received.
Track all related case information in Salesforce.
Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

High school diploma or GED required.
Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Minimum of 5 years of customer service experience, preferably in a phone-based environment.
At least 5 years of administrative experience.

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions.
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per year.
Family Building Benefits – Includes adoption and fertility assistance.
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
Life Insurance & AD&D – 100% of premiums covered by Milliman.
Short-Term and Long-Term Disability – Fully paid by Milliman.

Senior Customer Service Administrator – IntelliScript

Key skills