Welcome all guests, check students in, and assist students with scheduling
Answer all in-person student inquiries about classes and testing
Respond to virtual student inquiries via chat support or phone support
Perform accurate data entry of student information and maintain student and class records using a CRM system
Assist the Site Manager with confirming class schedules with instructors
Handle administrative tasks related to class preparedness and processing
Support students with licensing applications
Help maintain classrooms, testing rooms, and the overall facility
Provide friendly service, support, and encouragement to students
Participate in offsite special events such as expos and fairs
Demonstrate schedule flexibility, including availability for some overtime, nights, and weekends
Support and participate in student engagement activities

High school diploma or GED required; some college preferred
Minimum 1–2 years of experience in customer-facing roles required
Proficiency in Microsoft Office
Basic experience using CRM software preferred
Excellent customer service skills, including a pleasant demeanor and tactfulness
Ability to multitask and apply critical thinking in a fast-paced environment

Customer Service Administrator

Key skills