Define the KPIs, utilization metrics, and success frameworks that quantify "high-value" adoption for QualityDocs
Facilitate strategic webinars and workshops to foster continuous improvement mindset, gathering insights that directly influence product maturity and evolution
Deliver prospective case studies and value models that illustrate the potential ROI of key feature adoption
Build high-impact collateral designed to challenge outdated practices and advocate for process optimization
Synthesize technical capabilities into 'Day-in-the-Life' transformations to influence executive-level decision-making
Identify leading indicators based on industry segment that identify customers at risk
Partner with post implementation teams and business consulting for pathways to securing improvement services work

2+ years of experience in customer facing roles (i.e. consulting, solution consulting, etc.)
5+ years of experience working directly with document management systems supporting Quality and GxP business areas
Proficiency in document management, product development lifecycle, and proposing solutions to common adoption challenges
Ability to perform data analysis and develop KPI dashboards
Ability to hold meaningful conversations with Quality and IT personnel of various different organizational sizes
Ability to travel for customer meetings and presentations up to 20%

Director – QualityDocs Strategy

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