Director of Client Relations

Role Overview

• New Business Development: Prospect, pitch, and close enterprise accounts that align with Blink’s ideal client profiles and which create new logos for Blink.
• Strategic Sales Planning: Build and execute a targeted outreach strategy, set aggressive sales goals, and track performance.
• Client Advisory and Engagement: Establish trust with senior decision-makers and Mphasis partners to define Blink's value proposition, navigate complex matrixed sales channels and procurement processes, and drive revenues at scale.
• Collaboration with cross-functional SMEs: Partner with Blink’s UX researchers, designers, and strategists, Mphasis Sector, Account, and Solutions teams to define and deliver tailored, high-impact solutions.
• Pipeline Management: Own the full sales cycle—from lead generation and opportunity qualification to signed contracts.
• Storytelling & Positioning: Communicate Blink’s offerings with clarity, confidence, and relevance to each client’s business needs.
• Market Awareness: Stay sharp on industry trends and bring fresh, innovative opportunities to the table.

Requirements

• 7-10+ years of experience in business development or client acquisition, ideally in UX, design, or innovation consulting.
• Proven success in landing enterprise clients (Fortune 500 and Big Tech verticals) and navigating complex sales cycles in both direct and partner-related opportunities.
• Proven success in managing a client portfolio of over $5 million in consulting fees per year.
• A hunter’s mindset—self-motivated, persistent, and energized by new opportunities.
• Prior experience working in an integrated business or technology firm which has acquired strategic design consulting services. Collaboration with technology partners in sales and delivery of complex digital transformations, a plus.
• Expertise in digital product and service design, sales, and delivery.
• Exceptional communication and presentation skills, with a talent for storytelling.
• Strategic thinking with a bias for action and results.
• A values-driven approach to client engagement— consultative, authentic, curious, and collaborative.
• Exceptional judgment in terms of the qualification of business opportunities.
• Experience selling across industries on a global scale. Depth of experience in specific sectors is a plus.
• A collaborative spirit and a passion for solving client challenges with smart, human-centered solutions.
• A deep appreciation for the value of UX and a desire to stay ahead of industry trends. Prior experience as a research, strategy, or design practitioner, a plus.
• Tech-savvy with an interest in emerging technologies, particularly AI.
• A thought leader with referenceable experience in discussing or teaching topics related to research, digital product strategy, design, AI, or other relevant issues.