Attain team revenue and retention targets through management of the Americas customer success team
Directly manage individual contributors (Customer Success Managers), providing focus, direction, career development/planning and inspiration to the team
Customarily and regularly engage with customers and have a deep understanding of their requirements and the ability to effectively communicate those requirements internally
Manage the overall success (technical, commercial) of accounts within the Americas region with the support of the Boomi cross functional teams (Product, Services, Support)

7+ years of experience working as either Success Manager, Consultant, Solutions Consultant, Account Manager, Architect, Engineer, or other role with Account management and/or Customer Success focus
2+ years of experience leading a team
Experience managing a distributed team
Ability to understand and communicate complex business and technical subjects to both management and technical audience
Experience with Enterprise SaaS organizations
Experience collaborating with systems integrators
Excellent leadership, analytical, problem solving, communication, and collaboration skills
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.

Manager, Customer Success

Key skills