Serve as the primary point of contact and escalation for in-market teams and FSSC operations.
Act as a quality gatekeeper, ensuring requests are reasonable and operations comply with agreed SLAs.
Responsible for the escalation and quick resolution of any operational service issues.
Establish a high level of credibility and build professional relationships with our business partners and our customers.
Enable feedback channels to the business to align expectations and priorities.
Periodically refresh service level standards across the teams to align to business requirements and manage the achievement of KPIs as defined.
Ensure effective delivery of KPI and KRI reporting, business dashboards and other metrics as required.
Drive the sharing of best practices, fostering collaboration, and innovation across the teams.

CPA or equivalent professional designation required.
10+ years of progressive experience in accounting and finance, with at least 5 years in leadership roles.
Working knowledge of IFRS17 and regulatory compliance across multiple jurisdictions.
Effective communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization.
Expertise in ERP systems and financial automation tools.
Strong curiosity and desire to make the complex clear and to always ask “why”.
Organized, self-directed, efficient, and able to manage complex projects.
Strong team player.
Commitment to client service & problem resolution.

Health insurance
Dental
Mental health
Vision
Short
and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans
Customizable benefits
Flexible work arrangements
Generous paid time off program including holidays, vacation, personal, and sick days.

Global Shared Services Hub – Director

Key skills