Lead Product Strategy, Customer Experience
United States
Full Time
6 days ago
H1B Sponsor
Key skills
Strategic PlanningProduct ManagementCommunication
About this role
Role Overview
- facilitate and manage key strategic decision forums
- manage multi-year investment plan and initiative roadmap
- develop and maintain roadmap materials and structure executive level updates
- manage technology investment roadmaps
- drive accountability for assigned initiatives
- lead customer journey mapping through loan shopping, onboarding, servicing
- conduct ongoing monitoring of client experience
- develop the vision for target-state client experience
- partner with various teams to recommend improvement strategies
- lead cross-functional teams to execute programs
- perform data-driven assessments and deliver actionable recommendations
Requirements
- 5+ years of Business Execution, Implementation, or Strategic Planning experience
- experience in customer experience, product management, or roles that directly influence customer outcomes
- Lean Management, Six Sigma, or process improvement background
- demonstrated ability in process mapping, journey design, and solution thinking
- strong relationship management and communication skills
- experience in financial services or related industries supporting complex, cross-functional initiatives
Benefits
- competitive salary
- robust benefits package
- programs to support work-life balance and well-being
- support for investing in your community