Strategic Accounts Director

Role Overview

• Win new insurance provider volume
• Renew contracts and sell ancillary services.
• Build and maintain strong brand trust with designated accounts.
• Understand the products, services, and tools customers use to operate their business.
• Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio.
• Monitor the performance of key accounts and facilitate timely interventions.
• Manage customer expectations and satisfaction.
• Identify and present opportunities that generate revenue or create efficiencies.
• Handle client queries and find innovative solutions to solve complex customer problems.
• Understand how to be an effective listener and act given the customer feedback provided.
• Provide superior customer service and adhere to IAA’s Customer Care Values.
• Collaborate closely with other members of the Strategic Account team to execute customer growth and engagement strategies.
• Establish efficient communication methods and liaisons between key customers and internal departments.
• Flexible and willing to perform other tasks as assigned

Requirements

• 5 years of Sales or Account Management experience.
• 2 years of experience in the automotive industry
• Great oral and written communication skills.
• Exhibit great collaboration skills, with a willingness to work with cross-functional teams.
• Capable of making decisions when customer problems and/or opportunities arise.
• Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards.
• Understands IAA’s Customer Care Values and practices them daily.
• Capable of meeting and/or exceeding growth and retention goals.
• Proficient in Microsoft suite of products.
• Supports a hybrid model of remote and in-office time.
• Willing to travel 50% for work purposes.