Own strategic and operational planning and execution to launch and optimize our newest Complex Care offerings
Monitor end-to-end program performance using a data-driven approach; consistently represent the health of the program, as well as requirements for improvement
Develop capacity and budget models and advocate for the operational resources needed to support new programs
Develop and maintain strategic partner relationships to deliver the best member experience, expand capabilities, and unlock new potential
Partner with Strategy, Product Marketing, Sales, and Customer Success to ensure that new Complex Care initiatives are accurately and effectively positioned in the market
Support Product and Engineering in the design and implementation of new technology features

You have a deep experience in operations, healthcare and strategy with proven ability translating business needs into effective, scalable initiatives
You are not afraid of getting your hands dirty and are equally comfortable balancing high-level operational strategy and in-the-weeds tactical implementation
You have experience partnering with clinicians
You have 5+ years of cross-functional experience in a high-growth environment
You are a top performer and a highly collaborative leader who thrives in a culture of collaboration, accountability, and entrepreneurship
You are highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
You are a self starter who thrives when given autonomy, with proven ability and desire to influence organizational change and build effective internal and external relationships
You are empathetic, communicative, and value feedback delivered in real-time
You love working in and with teams, and want to invest deeply in building a supportive team culture
Experience in crisis response or leave of absence programs is a plus
Willing to engage in limited travel as needed (approximately 10%)

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

Associate Director, Complex Care Programs

Key skills