Develop strategic partnerships and build trusted relationships with customers
Fully integrate with customers through regular communication
Create strategic plans aligned with customers' future goals
Provide technical thought leadership and articulate industry trends
Orchestrate technical engagement to ensure customer needs are met
Assess potential application of products to meet business needs
Conduct product demonstrations and technical presentations remotely or at customer locations
Build complex proof of concept solutions for customer evaluations
Manage customer concerns and coordinate with internal leaders
Conduct regular case reviews and maintain thorough records of customer interactions
Serve as an external spokesperson and evangelist for the company’s vision
Maintain understanding of competitive technologies and provide thought leadership for the team.

Bachelor’s degree or equivalent experience required
7+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments
Ability to travel
Understanding of CSG’s competitive domain and technologies
Broad understanding of DaaS / VDI Applications, Enterprise Browser, Enterprise Mobility Management, Networking, Enterprise Security, Data Management, Data Analytics
Strong understanding of business processes and their implementation into enterprise applications
Analytical and negotiation skills, particularly at the C-level
Ability to quickly grasp and distinctly explain technological and business concepts
Ability to evaluate and develop the existing teams and reshape them as necessary while mentoring and inspiring the team
Track record of consistently delivering revenue numbers and supporting accurate forecasts while maintaining a focus on team development and growth
Ability to work independently with limited oversight
Excellent oral and written communications skills, as well as excellent presentation skills
Possesses a high level of specialized sales and product solution knowledge.

Lead Account Technology Strategist

Key skills