Senior Director – DT Premium Support

Role Overview

• Provide overall vision, leadership and strategy for GE Vernova’s multi-discipline digital workplace premium support services
• Build and develop a world-class team of Premium Support Engineers
• Provide support for events such as Earnings and investor calls, global leadership events
• Coordinate with Vernova HQ and the twelve Vernova business units for their premium support requirements
• Establish and foster a work culture that is positive, collaborative, and innovative
• Responsible for building and developing a world-class team
• Manage client & vendor problem resolution and escalation
• Share technical, procedural, and business knowledge with others
• Create a consistent communication rhythm on organization and operations status

Requirements

• Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math)
• 10 years of experience
• Strong experience in digital operations, site support and digital workplace domain
• Solid experience working in a heterogeneous IT infrastructure environment
• Must be willing to be available at GE Vernova Premium Site in Cambridge, Boston when required
• Willingness and ability to travel up to 15-20% of the time
• Strong track record of understanding and interest in current and emerging technologies
• Experienced in design, performance, availability and scalability of the infrastructure
• Demonstrated understanding of Lean Six Sigma principles (e.g., Green belt certified)

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan
• tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off