Define and execute the UX strategy for Brazil, aligned with business objectives and with potential for regional scale.
Act as a strategic partner to Product, Tech, Commercial and Marketing, ensuring UX is central to business decisions.
Turn customer insights and data into opportunities for innovation and continuous improvement.
Lead the post-sale experience: the traveler’s journey after purchase, operational tools for Customer Success (CS), change management, cancellations and support.
Ensure our solutions are customer-centric, simple and efficient, generating direct impact on satisfaction (NPS, CSAT) and reducing friction.
Lead the evolution of the regional Design System, ensuring consistency, scalability and development efficiency.
Structure and optimize DesignOps: processes, tools, workflows and governance to raise quality and team productivity.
Lead, develop and inspire a team of ~15 professionals (direct and indirect): designers, content specialists, DesignOps and technical profiles.
Base decisions on data, testing and experimentation (A/B testing, analytics, research).

Proven experience leading design teams in technology companies (preferably marketplace, e‑commerce, SaaS or complex platforms).
Experience with B2B products, operational tools, post‑sales or customer service (highly valued).
Track record managing remote/distributed teams.
Mastery of Design Systems and DesignOps: implementation, evolution, governance and impact measurement.
Proficiency in collaborative design tools (Figma, Sketch, etc.).
Knowledge of agile methodologies, product discovery, UX research and design thinking.
Entrepreneurial mindset: you act like an owner, take initiative, assume calculated risks and pursue real business impact.
Strategic vision: able to connect UX to business goals and translate strategy into execution.
Data‑driven orientation: make decisions based on evidence, not guesswork.
Inspiring leadership: develop people, build high‑performance teams and foster collaboration.
Flexibility and adaptability: adapt quickly to change, embrace new ideas and keep learning.
Customer focus: obsessed with understanding and solving user needs.

Regional impact: your decisions will affect millions of users across Latin America.
Culture of innovation: access to cutting‑edge technology and support from Prosus Group, one of the largest tech groups in the world.
Brazil as a laboratory: you’ll be able to test, experiment and innovate with autonomy.
Flexible hybrid model: remote work + ~8 days per month in the office in Alphaville (São Paulo).
Diverse and collaborative team: work with talented professionals from different countries and backgrounds.
Professional development: opportunities for learning, mentorship and career growth.
Real purpose: help millions of people make their dream trips happen.

Senior UX Manager

Key skills