Run the Health Systems operating cadence and governance, including business reviews, internal account QBRs, executive updates, and cross-functional decision forums
Own the Health Systems KAM Excellence program by defining and scaling strategic account standards, tools, and training
Serve as a close partner to National Sales Directors, Executive Director, Head of Health Systems Field, and Area Directors to evaluate risk early
Build and drive adoption of cross-functional playbooks that make execution repeatable
Act as the voice of the customer internally by gathering and validating health system insights
Partner with Health Systems Marketing to sharpen the value proposition and executive narratives
Coordinate with analytics and CRM/ RevOps to define success metrics, dashboards, and workflow standards
Drive performance management by monitoring program KPIs
Lead program and project management for priority Health Systems initiatives

15+ years' experience in life-science industry
7+ years in chief of staff, program management, business operations, or strategic account management enablement
Proven experience running governance cadences and cross-functional programs with senior leaders
Experience building playbooks, enablement, and adoption mechanisms that scale best practices
Experience partnering with analytics and CRM/ RevOps teams to build reporting, dashboards, and data quality standards
Bachelor’s degree required; advanced degree/MBA/ master's in healthcare preferred.

Director, Program Office – Health Systems

Key skills