Key skills
Communication
About this role
Role Overview
- Answer incoming calls from customers regarding their insurance policies
- Walk customers through claim procedures when necessary
- Provide 1 call resolution
- Follow up with customers when needed either via email or callback
- Ensure all company required procedures are followed
- Provide pertinent and timely information to all customers
- Offer upgraded products/services to customers
Requirements
- MUST BE FULLY BILINGUAL IN FRENCH AND ENGLISH (read and write)
- At least 1 year of customer service experience
- Excellent customer service and communication skills
- PC literacy (Windows, web navigation) and 25 WPM typing skills
- Must be able to work a flexible schedule
Benefits
- Two weeks of vacation, three sick days and three personal days yearly
- Two consecutive days off weekly
- Full benefits after 30 days