Director, Regional Success Architecture – Service Cloud
United States
Full Time
5 days ago
$171,200 - $273,000 USD
H1B Sponsor
Key skills
SalesforceLeadershipResource PlanningCustomer Success
About this role
Role Overview
- Lead the operational cadence of the Success Architect function
- Define and enforce delivery frameworks, architectural governance, and quality standards
- Recruit, hire, and onboard a diverse team of technical resources
- Oversee team capacity and balance high-priority requests
- Act as an escalation point for high severity customer issues
Requirements
- 13+ years of experience in Customer Success, Solution Architecture, Technical Consulting, or related fields
- 5+ years of people management or leadership experience
- Proven experience managing capacity and resource planning
- Strong technical knowledge of Salesforce products and platform
- Experience leading high-priority initiatives or programs with executive visibility
Benefits
- time off programs
- medical, dental, vision, mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program