Inbound & Outbound Engagement: Split your time between responding promptly to inbound leads (demo requests, chat, forms, events) and proactively reaching out to targeted accounts and customers to create new opportunities.
Discovery & Prioritization: Run structured discovery conversations to assess fit, uncover testing needs, and prioritize leads using firmographic and behavioral data from tools like Chili Piper.
Meeting Booking & Handoff: Book qualified meetings and ensure a smooth handoff to Account Executives with detailed, context-rich notes in Salesforce. Collaborate closely with AEs to align on qualification and conversion outcomes.
Performance Ownership: Own your performance across engagement, conversion, and pipeline contribution—tracking trends, sharing insights, and refining your outreach strategy.
CRM Management: Maintain accurate, up-to-date CRM records to ensure visibility, forecasting accuracy, and seamless team collaboration.
Experimentation & Optimization: Continuously test messaging, channels, and workflows to improve both inbound and outbound performance.
Marketing Collaboration: Partner with Marketing to share feedback on lead quality, persona fit, and campaign effectiveness, helping improve our overall GTM strategy.
Tool & Process Execution: Leverage our GTM toolset—including Salesforce, Chili Piper, HubSpot, Slack, and Clearbit—to operate efficiently and effectively.

1+ years of experience in a customer-facing or sales development role (bonus for SaaS or technical products).
Proven success in both inbound response management and outbound prospecting.
Strong communication skills—clear, concise, and confident both in writing and over the phone/Zoom.
Fast and efficient—you thrive in a high-velocity, high-ownership environment.
Curious and coachable—you’re eager to learn about the product and iterate on what works.
Comfortable using modern GTM tools like Salesforce, Gong, Apollo and Chili Piper.
You have a process-oriented mindset and love spotting opportunities to make things work better. You’re comfortable designing small experiments, analyzing results, and scaling what works.

Business Development Representative

Key skills