TCM Manager

Role Overview

• Clinical supervision of all staff, including discussion of daily activities with clients, coaching staff in clinical interventions, crisis management, and responding to unexpected events that occur in the office or in the community.
• Administrative supervision of all staff, including performance evaluations, growth and development plans, and discipline.
• Ensure compliance with all documentation requirements for the services such as timelines and quality
• Review and approve all required documents in the client’s chart in a timely manner.
• Ensure timely filing of all court documents related to civil commitment.
• Hiring of all positions in concert with Human Resources. Complete orientation and training with newly hired staff.
• Coordinate staff coverage to maintain a high service standard for client care.
• Document supervision and performance concerns for staff. Document supervision in the client chart as clinically appropriate and at least annually.
• Develop and ensure completion and compliance of all mandated training. Identify and/or conduct any necessary individual training for direct reports.
• Complete all paperwork, reports, and charting within expected timelines and in an organized manner.
• Submit and approve all expenditures and mileage in the approved agency platform in a timely manner
• Participate in required county meetings and bring appropriate information back to teams.
• Participate in internal leadership meetings and bring appropriate information back to teams.
• With support of the director, develop, implement, maintain and update all policies and procedures in regard to areas of accountability to ensure compliance with all regulatory agencies.
• Provide consultation and training to all program staff regarding implementation of structures, changes in procedures, and development of interventions, pertaining to the program.
• Evaluation and data collection regarding TCM services and client statistics for reporting purposes to the County, insurance companies, or DHS.
• Networking with other agencies and managers regarding systemic issues
• Advocacy with medical providers, family members, and other service providers to maintain a high quality of service for our clients.
• Completion of program audits as required (client chart audits, staff schedules, trainings, etc.).
• Implement corrective action from regulatory agencies as required.
• Investigate and report suspected incidents of abuse and neglect.
• Serve on work related community service committees, advisory boards, etc.
• Functions and acts within the scope of established rules, regulations and legal standards, but is expected to function independent of direct supervision.
• Maintain a pattern of regular work hours.
• Other duties as assigned.

Requirements

• A Master’s degree in the behavioral sciences or related field.
• Minimum of 4,000 hours of work experience providing services to mentally ill persons.
• 2,000 hours of experience or training in administration or supervision.
• Must be Qualified Mental Health Professional: LICSW, LMFT, LPCC or LP.

Benefits

• 4 weeks accrued PTO first year of employment
• 12 paid holidays
• Medical, dental, vision, life insurance
• Health Saving Accounts (HSA) + employer contribution and Flexible Saving Accounts (FSA)
• Tuition reimbursement and Student Loan Repayment Assistance
• Dependent Care Account (DCA) + employer contribution
• Reimbursement for professional licensure fees
• Routine supervision from a Mental Health Professional, with access to licensure supervision opportunities
• 403b retirement plan with an employer percentage match
• Employer paid short-term and long-term disability insurance
• Bereavement and paid parental leave
• Employee Assistance Program (EAP)
• Wellness program to support employee overall health and well-being
• Variety of discounts through ADP LifeSmart
• Pet insurance
• Mileage reimbursement
• Casual dress code