About this role
Role Overview
- Handle inbound calls, texts, and support tickets as the #1 priority
- Deliver fast, friendly, accurate assistance to customers
- Resolve common problems on the first contact whenever possible
- Support operators and internal operations for seamless daily operations
- Manage customer expectations on timelines and next steps
- Perform standard remote troubleshooting and first-level resolution for common issues
- Maintain accurate, detailed records of all customer interactions in systems
- Communicate effectively with internal teams to resolve issues.
Requirements
- Several years of experience in a call center or product support environment
- Methodical and analytical approach to troubleshooting
- Strong attention to detail
- Commitment to delivering high-quality customer support
- Experience in product or technical support preferred
- Familiarity with vending machines or credit card processing technologies is a plus.