Provide end-to-end guidance for new and existing merchants, including leading new feature calls, optimization discovery sessions, and working collaboratively to understand and resolve merchant issues.
Foster long-term business relationships by ensuring the smooth execution of integration and optimization initiatives with partners and brands.
Project manage and demonstrate a deep understanding of the Extend-merchant partnership, consistently providing internal and external stakeholders updates.
Lead new feature enablement and become an SME for the merchant success and onboarding teams.
Deliver proactive communication and a consultative experience by understanding current merchant priorities.
Work closely with growth strategy and solution architecture on day-to-day operational processes and alert leadership when anything is off-track throughout the implementation or optimization process.
Suggest feature and product enhancements to our product & engineering teams.

5+ years of customer-facing experience in a technology, consulting, or financial services company.
5+ years experience with back-office OMS and ERP systems.
Excellent communication skills and ability to clearly explain technical concepts and solutions to partners.
Ability to own what you are building and see it through from end to end.
Strong problem-solving skills and curiosity to dive deep into industry-specific details.
Ability to perform in a high-energy environment with dynamic job responsibilities and priorities.

Competitive salary based on experience, with full medical and dental & vision benefits.
Stock in an early-stage startup growing quickly.
Generous, flexible paid time off policy.
401(k) with Financial Guidance from Morgan Stanley.

Senior Technical Account Manager

Key skills