Lead overall strategy, projects, and process improvement for People Ops and Benefits—driving operational excellence, scalability, and employee experience.
Build and lead scalable onboarding, changes, and offboarding operations—setting workflows, SLAs, and compliance standards for the team to execute.
Serve as business owner for ADP data and connected tools—define requirements, lead implementations, drive automation, and partner with IT on integrations and enhancements.
Design and continuously improve People Ops through workflow automation, quality controls, governance frameworks, and mechanisms for ongoing optimization.
Maintain and improve trusted dashboards and reporting infrastructure; establish data governance and quality standards that drive compliance and leadership decisions.
Provide strategic oversight for compliance, leave administration, and benefits; create and enhance policies through continuous analysis of program effectiveness and competitiveness.
Own budget planning, forecasting, variance tracking, and vendor strategy in partnership with Finance and People leadership.

12+ years of progressive People Operations / HR Operations Leadership experience, including leading teams in a high-growth environment.
Strong ADP experience and demonstrated capability as the business owner for HRIS workflows, data standards, and employee lifecycle execution.
Proven implementation leadership (requirements, process design, UAT, change enablement, adoption) in partnership with a technical Systems/IT owner.
Demonstrated success driving process improvement, automation, and operational governance.
Strong data integrity and reporting acumen (definitions, audits, controls, dashboard upkeep).
Experience owning or managing budgets, forecasting, and vendor spend.
Critical thinking skills, service orientation, and strong cross-functional stakeholder management.

Senior Director, People Operations – Benefits

Key skills