Intake Director

Role Overview

• Set and enforce KPI standards for the intake team.
• Develop and manage drip, email, and SMS marketing campaigns.
• Oversee the intake process to ensure efficient and effective client onboarding.
• Formulate and implement closing scripts to close potential clients.
• Source advertisement vendors and hire agencies to bring in personal injury clients while managing budgets effectively.
• Set up and manage Google Pay Per Click (PPC) campaigns and Facebook advertising campaigns.
• Identify and collaborate with creative professionals to develop impactful marketing materials that drive client intake.
• Manage and motivate the intake team to achieve performance goals.
• Sell and close deals with potential clients, ensuring a smooth transition to the legal team.
• Ensure high standards of performance and client satisfaction are maintained at all times.
• Maintain familiarity with Customer Acquisition Cost (CAC) and Lifetime Value (LTV) to optimize client acquisition strategies.
• Hire, fire, and source talent for the intake team, ensuring a top-performing unit.

Requirements

• Proven experience in personal injury intake and sales management is required.
• Personal injury law experience is mandatory.
• Extremely computer proficient with experience in CRM, marketing automation tools, and online advertising platforms.
• Ability to set and achieve goals and meet deadlines consistently.
• Strong sales skills with a proven track record of closing deals.
• Ability to formulate effective closing scripts for client acquisition.
• Experience in sourcing advertisement vendors and managing agencies within budget.
• Strong understanding of Customer Acquisition Cost (CAC) and Lifetime Value (LTV).
• Familiarity with setting up Google Pay Per Click (PPC) campaigns and Facebook advertising campaigns.
• Experience in finding and collaborating with creative professionals to increase intake numbers.
• Experience in hiring, firing, and sourcing talent for the intake team.
• Familiarity with the EOS system is preferred but not required.
• Ability to work remotely and manage a team in a remote environment.

Benefits

• Positive Culture: Be part of a supportive and innovative leadership team.
• Impactful Role: Play a critical role in shaping the future of a growing firm.
• Competitive Compensation: Enjoy a generous salary, performance bonuses, and benefits package.