Director of Case Law Content Performance and Operations

Role Overview

• Lead the charge on NAUK Cases primary content delivery engine, driving end‑to‑end operations that ensure accuracy, completeness, timeliness, and consistency across judgments and other primary law materials
• Shape and execute an operations strategy that strengthens content integrity, accelerates delivery cycles, and improves quality through data-driven process management and responsible use of AI
• Manage and adhere to SLAs set by the business, with primary accountability for timeliness and quality across for multi-regional teams that support US, Canadian and UK case law content workflows
• Anticipate peaks and troughs within cases and primary law publishing by cross-training and managing editors across the multiple regions to pick up work across other jurisdictions
• Build, coach, and inspire a nimble and high-performing operations team; foster accountability, continuous learning, and AI-first thinking
• Lead and advance change management within the NAUK Cases organization
• Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness); provide executive-ready reporting and recommendations
• Review, revise, and develop additional meaningful metrics to improve reporting and reduce churn
• Serve as operational SME for supporting Lexis+ AI developments, ensuring content is structured and tagged optimally for emerging AI experiences; partner with Product and Tech teams to embed AI solutions into core workflows
• Own relationships with vendors and shared-services partners, negotiating SOWs, tracking SLAs, and optimizing global resourcing models
• Champion best-practice processes across regions, harmonizing tools, and governance with Global Editorial counterparts
• Engage and present to senior leaders regularly to confirm strategic alignment, surface risks, and celebrate wins.

Requirements

• Bachelor’s degree in business, operations management, or related field
• Studies in legal or JD required
• 8+ years in content, publishing, or information-services operations—ideally with legal, regulatory, or professional content
• Demonstrated success refining and executing strategic roadmaps that deliver cost, quality, and speed improvements
• Proven people-leadership experience, including building hybrid, multi-region teams
• Expertise with data-visualization and analytics tools (e.g., Tableau, Power BI, advanced Excel) and comfort using LLMs to analyze large data sets to drive decisions
• Strong financial acumen and stakeholder-influencing skills within highly matrixed organizations
• Hands-on familiarity with Gen AI/agentic AI in content workflows a big plus
• Excellent presentation skills and advanced understanding and capabilities with PowerPoint
• Must be able to work across a portion of North America, South Africa, and UK business hours.

Tech Stack

• Tableau

Benefits

• country specific benefits
• annual incentive bonus