Provide outstanding leadership to drive and motivate the team
This role includes recruitment, interviewing, performance management, reviews, coaching, training, and succession management
Ensure the effective use of staffing and scheduling to ensure appropriate coverage and maximize labor efficiencies
Oversees time and labor management processes, ensuring accurate tracking of employee hours, compliance with wage and hour laws, and effective scheduling
Implements best practices for labor cost control, monitors attendance patterns, and adjusts staffing levels as needed to optimize operational efficiency and maintain productivity
Actively champions and executes human resource management strategies related to payroll and benefits
Train and motivate team members to deliver an exceptional guest experience
Establish and ensure optimal property conditions, such as cleanliness, maintenance, and aesthetic appeal
Resolve and address guest concerns and complaints and seek opportunities to engage with guests
Lead and manage financial results and reporting through effective revenue management, expense and operational controls, forecasting, and labor management

A bachelor's degree in business, Hospitality Management, or another related field is preferred
3-5 years of Tourism or Hospitality Leadership experience
3-5 years of Hotel/Resort experience is required
Food & Beverage experience (F&B) preferred
Safe Serve Certified preferred
Budgeting, Forecasting, and P&L experience are required
Event planning and execution is a plus
Effective use of computer software, sales tracking software, CRM tools, and social media
Prior experience managing payroll and the employee life cycle utilizing an automated system
Able to adapt quickly and lead others through change
Effective oral and written communication skills with the ability to tailor communication appropriately to the audience
Ability to manage multiple projects and work assignments.
Strategic thinker!
Self-starter and independent worker while collaborating in a team environment
Competitive nature with a strong desire to win!

General Manager – Hotel

Key skills