Lead the branch’s efforts to pro-actively meet the client’s financial needs
Manage a sales pipeline, achieving assigned goals and surpassing scorecard metrics
Turn service encounters into dialogue-based meetings for needs discovery
Acquire and maintain lending product knowledge to generate and execute lending and deposit products
Support and lead branch staff in servicing clients and building a book of business
Conduct regular sales meetings and coaching sessions for team development
Monitor branch progress and make necessary adjustments to achieve results
Oversee daily branch activities and maintain world class service levels
Conduct weekly staff meetings and structured coaching sessions
Ensure team compliance with established policies and procedures
Manage branch delinquency in conjunction with the collection group
Research and provide resolution to customer and branch concerns

Bachelor’s Degree or equivalent experience in the financial services industry
1-3 years’ experience in a manager role preferred
Energetic, enthusiastic team player
Demonstrated previous sales success as an individual and as a leader
Excellent communication, problem solving, customer service, cross selling and lending skills
Decision-maker with well-developed interpersonal skills
Must be able to pass background and credit standards to hold NMLS credentials
Must possess strong leadership skills and great organizational skills
Ability to motivate and develop the branch team
Knowledge and prior usage of computers and computer systems
Ability to work individually and with others
Must be able to travel to Marietta Ohio Training Center and to fill in at other branches as needed.
Valid Driver’s license. Daily Reliable transportation

401(k) retirement plan with an employer match
Employee stock purchase plan
Various education assistance programs such as student loan and tuition paydown/reimbursement
Paid vacation and holidays
Employee benefits package

Branch Manager

Key skills