Provide case management services to assigned clients transitioning from emergency shelter into their own housing.
Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services.
Perform home visits.
Provide coordinated housing search of private market rate housing as well as various subsidized housing programs.
Develop and maintain relationships with outside landlords and community providers to assist in the identification of affordable housing options for families.
Establish a stabilization plan with each family and update every 30 days until stabilization services have ended.
Provide housing search assistance to clients without a voucher or subsidized housing.
Maintain up-to-date case notes, telephone contact log and referrals to community-based services.
Enter all client data into the required database(s) on a daily basis.
Coordinate all services required by the stabilization plan.
Work collaboratively with other staff on housing, employment search and stability as indicated in the stabilization plan.
Establish a respectful relationship with clients and schedule quarterly home visits to monitor the service plan.
Advocate in Housing Court and help tenants maintain their housing.

Bachelor’s Degree preferred, or a minimum of three years experience in Human Services or related field.
Minimum one year assessment, advocacy and case management skills.
Sensitivity to low-income people of diverse backgrounds.
Excellent listening skills.
Ability to work independently.
Good written and verbal communication skills.
Bi-lingual preferred (Spanish, Haitian Creole, and Portuguese are valued language skills).
Must have valid driver’s license, reliable transportation and meet insurance standards.

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Case Manager, Housing Stabilization

Key skills