Inspections Manager

Role Overview

• Day-to-day supervision of the HQS Inspectors and HQS Coordinator.
• Oversee scheduling and completion of thorough HQS inspections of new units, existing units, and reinspection of those units.
• Assist the Rental Assistance Director of Federal Programs in development and implementation of new programmatic practices and forms for streamlining, processing, and uniformity.
• Monitor various types of inspections by conducting audit inspections.
• Verify unit compliance based on health and safety requirements.
• Conduct trainings for new staff and ongoing trainings for existing staff in relation to HQS/EOHLC regulations.
• Manage the responsibilities of the HQS Inspections Coordinator and enter all Inspection data as necessary into the YARDI Software System module.
• Maintain all necessary compliance rules related to Lead Paint Letters of Compliance by evaluating all LOC documents to verify their authenticity.
• Manage and maintain a process to ensure that all property owners/landlords comply with Inspection related rules and regulations.
• Assist staff with escalated issues or complaints.
• Develop and maintain positive relationships with stakeholders including EOHLC, landlords, tenants, RAP Billing, Program Reps, RAFT, and other programs.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Requirements

• Bachelor's Degree preferred.
• Minimum of 1-2 years of housing program experience, 1-2 years managing staff preferred.
• Knowledge of Excel, Windows, Word and PC’s.
• Ability to work well in a very high volume and productivity environment.
• Ability to handle potentially stressful situations and sensitivity to the needs of economically disadvantaged clientele.
• Valid Mass. Driver’s License and insurance.
• Nan McKay HQS Certification required.
• Future HQS Certifications as required.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.