Takes in-bound phone calls from patients and providers
Enters prescription orders into the system
Supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes
Communicates effectively with patients and providers
Works within defined parameters to identify work expectations and quality standards
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion
Works under minimal direction

Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Arizona or Florida)
Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience
Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources
Excellent communication skills (verbal and written)
Moderate working knowledge of Excel

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities

Specialty Operations Pharmacy Technician

Key skills