Provides operational excellence direction across all areas of recruitment including processes, technology, training, compliance, and continuous improvement activities to enhance candidate experience.
Develops and manages staffing programs, projects, operational plans, and goals to align staffing and resources with USAA strategic and operational objectives.
Leads the implementation and maintenance of USAA's Talent program roadmap.
Collaborates with internal and external partners to assess business issues and develop executable plans to address program needs and/or drive the development of new recruiting programs and activities.
Leads continuous process improvement, lean methodologies, and the identification and implementation of standard practices to enhance the recruiting process and overall candidate experience.
Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current staffing program strategies.
Manages a team to establish performance expectations and provide feedback, coaching, and career counseling.
Serves as talent acquisition programs consultant to the enterprise, providing guidance, oversight, and communication on recruitment strategies.
Ensures recruiting programs are aligned with diversity attraction strategies and associated budgets.

Bachelor’s Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
8 years of relevant experience in staffing/recruiting, consulting, analysis, or business operations management, and advanced knowledge of relevant employment laws.
3 years of people leadership experience in building, managing and developing teams.
Demonstrated experience assessing business needs while developing and executing HR strategies, programs, and tools that enable achievement of business objectives.
Demonstrated ability to manage the core operational processes for the TA team and ensure hiring success by building and delivering processes, tools, and systems to support the recruiting team, hiring managers, and candidates.
Proven experience using analysis, organizational trends, competitive intelligence, and benchmarked industry practices to understand talent shifts.

Director, Talent Acquisition

Key skills