Own the day-to-day execution of the SMB sales operating system: run weekly and monthly reporting, maintain dashboards, manage pipeline hygiene workflows, and support performance inspection to ensure operational rigor and data accuracy.
Diagnose rep behavior and performance gaps: Analyze activity, meetings, follow-up execution, and stage progression to surface insights and drive measurable improvements in rep execution.
Drive automation and workflow improvements: identify opportunities, design process flows, partner with internal stakeholders on implementation, and QA solutions that reduce rep friction, increase compliance, and improve data quality.
Own SMB sales process and documentation: Build and maintain SOPs, system workflows, and the SMB RevOps single source of truth to enable clarity, scale, and fast onboarding.
Partner with SMB sales leadership on high-priority initiatives: deliver ad-hoc analysis, operational insights, and hands-on execution support across critical projects and business priorities.

Strong analytical and systems thinking: ability to translate messy workflows and data into clear insights and scalable solutions
High ownership mindset: sees broken processes, takes initiative, and drives fixes end-to-end
Comfort operating in ambiguity and building from scratch in a fast-moving environment
Strong spreadsheet and data skills (Google Sheets / Excel)
Comfort working in CRM and sales technology environments (Salesforce, sales engagement tools, analytics platforms)
Process-oriented mindset with bias toward automation and efficiency
Strong communication skills and ability to partner cross-functionally with Sales, Enablement, Data, and Systems teams

Revenue Operations Associate, SMB Sales

Key skills