Supervise a team of approximately 10-15 Lead Care Managers, both in the field and remotely, to ensure high-quality care management services. The exact number of direct reports may fluctuate based on business needs.
Oversee the creation of Individual Care Plans, assessing if clients' needs can be managed by an ECM Lead Care Manager; serve as an escalation point when necessary.
Drive the team to meet key performance indicators (KPIs) effectively.
Collaborate with the Director of Enhanced Care Management to implement changes and process improvements.
Provide direct care management as needed to support organizational goals.
Additional travel up to 20-25% may be required for training, meetings, and other business needs.

Active, unrestricted LCSW or LMFT license in California, plus additional state licensure as needed.
Availability to work Monday-Friday, 8:30 am-5:00 pm (Pacific Time), both in the field and remotely, with flexibility for potential evenings and weekends.
2 years of people management experience. 4 years preferred.
2-3 years of care management experience.
1-2 years of post-acute experience.
Proven, results-driven leader with experience in change management in rapid-growth environments.
Strong organizational and independent working skills.
Proficient in Microsoft and Google applications; Salesforce experience is a plus.
Excellent communication and motivational skills, including conflict resolution techniques.
Working knowledge of lean Six Sigma methodology is preferred.

Manager, Case Management – LCSW/LMFT

Key skills