Manager, Case Management – LCSW/LMFT

Role Overview

• Supervise a team of approximately 10-15 Lead Care Managers to ensure high-quality care management services.
• Oversee the creation of Individual Care Plans, assessing if clients' needs can be managed by an ECM Lead Care Manager; serve as an escalation point when necessary.
• Drive the team to meet key performance indicators (KPIs) effectively.
• Collaborate with the Director of Enhanced Care Management to implement changes and process improvements.
• Provide direct care management as needed to support organizational goals.
• Travel up to 20-25% may be required for training, meetings, and other business needs.

Requirements

• Active, unrestricted LCSW or LMFT license in California; willing and able to obtain additional state licensure as needed.
• 2 years of people management experience. 4 years preferred.
• 2-3 years of care management experience.
• 1-2 years of post-acute experience.
• Proven, results-driven leader with experience in change management in rapid-growth environments.
• Strong organizational and independent working skills.
• Proficient in Microsoft and Google applications; Salesforce experience is a plus.
• Excellent communication and motivational skills, including conflict resolution techniques.
• Working knowledge of lean Six Sigma methodology is preferred.

Benefits

• medical, dental, and vision insurance
• income protection benefits
• flexible PTO
• company holidays
• 401k
• access to other wellness benefits