Manage key accounts portfolio by establishing strong, long term customer relationships, analyzing customer-specific situations and data, and leveraging product knowledge to generate solutions
Achieve assigned strategic account objectives including growth of revenue and margin
Monitor and assess sales performance metrics on assigned accounts
Communicate regularly and proactively with major customers and account managers to solicit orders, respond to questions and convey Irby capabilities, and determine competitive price levels
Act as the liaison between key customers and internal stakeholders, including branch and District management, internal specialist teams, and outside salesforce
Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs and resolve challenges
Establish relationships with key vendors and purchasing teams to aid the securing of materials
Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel

Knowledge and experience in sales and/or sales administration
Strong computer skills including Microsoft Office, ERP systems, CRM systems
Proven ability to research, analyze and critically review information
Ability to multi-task, prioritize, and work efficiently
Possess a curious nature with the drive to learn, develop, and continuously grow
Ability to successfully present information and respond to questions from groups of managers, clients, customers, and the public
Availability and willingness to work on-site during emergencies, including severe storms or power outages, outside of regular business hours

Strategic Accounts Coordinator

Key skills