Be an expert in two or more Leap Technology products, mainly Mobile and Activations
Manage Tier 1 and Cross-Sell Client implementations; oversee the internal delivery process to ensure on-time and on-target implementation
Work independently and creatively to deliver exceptional client service
Manage and implement solutions as the main client contact or as part of a larger internal team based on the project's requirements
Build Activations for Clients and/or Project Manage App Builds
Onboard and Train Clients on Leap Technology’s suite of products
Collaborate with Sales, Account Managers, Project Managers, Product, Sales Engineers, Client Success Managers, Finance, Event Operations, Customer Care, and Marketing Services to ensure all aspects of Client Implementation are completed
Review and approve all builds and deliverables; engage with the client to receive approvals and acceptance prior to launch
Engage fully with Project Managers to provide status and details of builds, coordinate and manage timelines to ensure products are built and deployed to the project’s requirements
Clearly communicate progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
Be fluent in our shared Project Management tool and a champion of our shared Leap Technology tools
Contribute to our knowledge base & documentation on Leap Technology Products & internal processes
Integrate and collaborate with 3rd party solutions
Share ideas for new features and products and suggest workflow improvements with Implementation Directors; Continuously improve processes and efficiency.
Document and share creative solutions with Implementation and Support teams
Travel onsite to events and represent Leap Technology onsite as needed
Requirements
HS Diploma or equivalent required; Bachelor’s degree strongly preferred
2-4 years client-facing project management experience
3+ years experience in the live events and/or SaaS industry
Exceptional written and verbal communication skills
Ability to confidently interact with clients and professionals of all backgrounds
Ability to self-start and complete tasks independently
Willingness to travel, including overnight and weekends
Capacity to execute multiple client implementations simultaneously
Strong technical skills
Possess a passion for creating live event experiences with an eye for improving the customer experience
Must be fluent in English. French and/or Spanish language skills a plus
Benefits
Medical, Dental, Vision, and Voluntary benefits
Generous PTO
Paid parental leave (following 12 months of continuous employment)
401K Match
$200 event reimbursement
360 Learning, a world-class learning and development platform