Implementation Manager

Role Overview

• Be an expert in two or more Leap Technology products, mainly Mobile and Activations
• Manage Tier 1 and Cross-Sell Client implementations; oversee the internal delivery process to ensure on-time and on-target implementation
• Work independently and creatively to deliver exceptional client service
• Manage and implement solutions as the main client contact or as part of a larger internal team based on the project's requirements
• Build Activations for Clients and/or Project Manage App Builds
• Onboard and Train Clients on Leap Technology’s suite of products
• Collaborate with Sales, Account Managers, Project Managers, Product, Sales Engineers, Client Success Managers, Finance, Event Operations, Customer Care, and Marketing Services to ensure all aspects of Client Implementation are completed
• Review and approve all builds and deliverables; engage with the client to receive approvals and acceptance prior to launch
• Engage fully with Project Managers to provide status and details of builds, coordinate and manage timelines to ensure products are built and deployed to the project’s requirements
• Clearly communicate progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
• Be fluent in our shared Project Management tool and a champion of our shared Leap Technology tools
• Contribute to our knowledge base & documentation on Leap Technology Products & internal processes
• Integrate and collaborate with 3rd party solutions
• Share ideas for new features and products and suggest workflow improvements with Implementation Directors; Continuously improve processes and efficiency.
• Document and share creative solutions with Implementation and Support teams
• Travel onsite to events and represent Leap Technology onsite as needed

Requirements

• HS Diploma or equivalent required; Bachelor’s degree strongly preferred
• 2-4 years client-facing project management experience
• 3+ years experience in the live events and/or SaaS industry
• Exceptional written and verbal communication skills
• Ability to confidently interact with clients and professionals of all backgrounds
• Ability to self-start and complete tasks independently
• Willingness to travel, including overnight and weekends
• Capacity to execute multiple client implementations simultaneously
• Strong technical skills
• Possess a passion for creating live event experiences with an eye for improving the customer experience
• Must be fluent in English. French and/or Spanish language skills a plus

Benefits

• Medical, Dental, Vision, and Voluntary benefits
• Generous PTO
• Paid parental leave (following 12 months of continuous employment)
• 401K Match
• $200 event reimbursement
• 360 Learning, a world-class learning and development platform