Serve as the trusted HR advisor to the SVP Global Operations and operations leadership team, shaping talent strategies that drive growth, innovation, and organizational performance.
Develop a deep understanding of the business, operating models, and regional dynamics to anticipate workforce risks and opportunities at scale.
Provide data-driven recommendations and strategic tradeoffs on organizational design, talent allocation, leadership development, and long term capability planning.
Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders.
Provide confidential one-on-one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance.
Lead strategic workforce planning, capability planning, and skills gap analysis to ensure global operations teams are optimized for current priorities and future growth.
Partner with Talent Acquisition teams to assess and shape pipeline health and ensure talent investments are hyper-aligned with business needs.
Design organizational structures that balance operational efficiency, creativity, and agility, optimizing global operations effectiveness at scale.
Pioneer and lead succession planning, leadership development, and retention strategies for critical global operations role.
Use HR analytics, predictive modeling, and AI-enabled workforce tools to generate actionable insights, inform workforce strategies, and guide evidence-based executive decisions.
Partner closely with the People Data Solutions & AI team to develop and scale tools—including AI-powered assistants and data orchestration frameworks—to optimize insights, streamline analytics processes, and integrate multiple data sources.
Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance global operations workforce strategy; advise on emerging risks and opportunities.
Translate complex data into clear, cohesive narratives for executives, influencing decision-making on talent, structure, and organizational design.
Drive adoption of new HR programs, AI-powered solutions, and workforce strategies in a fast-moving, high-growth environment, ensuring leaders and teams transition smoothly through change.
Provide guidance on employee relations, performance management, and compliance, balancing fairness with business priorities.
Promote initiatives that embed equity, inclusion, and belonging across the global operations organization.
Requirements
10+ years of HRBP or equivalent experience in fast-moving, global, high-growth organizations, ideally in SaaS/CpaaS or customer-facing functions
Proven track record of designing and executing talent strategies that drive business outcomes, improve performance, and enable growth.
Ability to influence senior leaders, provide data-driven recommendations, and navigate complex, cross-functional decision-making.
Demonstrated expertise in workforce planning, organizational design, leadership development, and talent retention strategies at scale.
Strong skills in data, analytics, AI, and automation insights to inform strategy, anticipate talent needs, and influence systemic change.
Comfortable operating in ambiguous, fast-paced environments, translating insights into action, and driving results across regions.
Exceptional communication, coaching, and stakeholder management skills, with the ability to build trust at all levels.