About this role
Role Overview
- Lead the Payment Solutions technical team in designing and implementing scalable payment solutions
- Oversee current payment technology stack and drive optimization of existing solutions
- Spearhead the evaluation and implementation of a second payment solution to handle non-claims based payment types
- Ensure payment systems architecture can scale to support $2B+ in annual payment volume
- Drive automation initiatives to eliminate manual processes between market leaders, central business owners, Payments and Finance teams
- Manage and develop initial team of 3 direct reports
- Build strategic hiring plan and organizational structure to scale the Payments team
- Define roles, responsibilities, and career progression paths for expanding payment operations team
- Foster a culture of technical excellence, continuous improvement, and operational reliability
- Design standardized, scalable workflows for all payment types currently managed
- Develop technical specifications and requirements for payment processing improvements
- Create systematic approaches to bank reconciliation processes to address current pain points
- Establish playbook to facilitate standing up new payment types
- Partner with Security team to ensure payment solutions meet standards
- Collaborate with CRG team on regulatory requirements and governance frameworks
- Work closely with Growth, Provider Networks, and Finance teams
- Manage vendor relationships for payment technology solutions
- Develop technical roadmap for payment solutions that aligns with business growth projections
Requirements
- Bachelor's degree in Engineering, Information Systems, Finance, or related technical field; advanced degree preferred
- 12+ years of experience managing payments technology, financial systems, or enterprise applications
- 3-5 years of experience implementing payment systems, processes, and related technology and support adoption by working with business partners and stakeholders
- 5+ years of management experience leading technical teams, with demonstrated ability to scale organizations
- Extensive hands-on experience with payment processing systems and financial technology platforms
- Proven track record scaling payment operations in high-growth environments
- Strong understanding of payment reconciliation, financial controls, and audit requirements
- Experience with enterprise system integrations and data management
- Demonstrated ability to manage complex, high-visibility technical initiatives
- Experience building and scaling technical teams from startup through enterprise levels
Benefits
- Flexible work schedules and the ability to work remotely are available for many roles
- Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options
- And much more!