Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
Perform customer service duties by offering assistance with product knowledge, maintaining store cleanliness and appearance, and facilitating a welcoming environment for all customers.
Protect Company assets within guidelines of LIDS Retail policies.
Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).

High school diploma or equivalent plus one year relative experience
Established ability to produce sales results while minimizing loss
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner
Ability to work unsupervised

Assistant Store Manager

Key skills