Driver Operations Coordinator

Role Overview

• Serve as a primary support contact for drivers regarding general questions, issues, and requests
• Manage inbound driver cases related to performance concerns, compliance issues, and account status
• Track, document, and escalate driver performance cases following established processes
• Support corrective action and offboarding workflows as directed by Driver Ops leadership
• Coordinate driver onboarding activities, including documentation collection and system setup
• Ensure driver records are complete, accurate, and compliant with program requirements
• Support training enrollment and completion tracking
• Assist with ongoing compliance checks and renewals
• Investigate and resolve driver payment issues, discrepancies, and inquiries
• Partner with Finance and Operations teams to ensure timely and accurate resolution
• Maintain accurate records related to payment adjustments
• Assist Driver Operations Managers with day-to-day administrative tasks
• Maintain internal trackers, dashboards, and documentation related to driver activity
• Identify recurring issues or process gaps and flag opportunities for improvement
• Support internal audits, reporting requests, and operational reviews

Requirements

• 1–2+ years of experience in operations, customer support, logistics, or administrative roles
• Strong organizational skills and attention to detail
• Comfortable managing multiple tasks and follow-ups simultaneously
• Clear written and verbal communication skills
• Ability to follow defined processes while operating in a fast-paced environment
• Comfortable working in internal systems to formally log and capture activities and comfortable working with basic data tracking tools
• Confident and comfortable communicating with individuals from diverse backgrounds, particularly over the phone
• Strong verbal communication skills with the ability to build trust quickly
• Demonstrates professionalism and empathy in all interactions
• Maintains composure and sound judgment in high-pressure or challenging situations
• Customer-service oriented mindset with a proactive, solutions-focused approach
• Ability to de-escalate tense conversations while preserving relationships and brand integrity.