Director, Supplemental Health Claims

Role Overview

• Provide leadership, coaching and development to your team of roughly 5-8 Managers and Consultants
• Oversee and ensure the fair, ethical and timely management of complex claims for Supplemental Health
• Build and foster effective relationships across various departments within Lincoln's Group Protection Organization
• Maintain knowledge on current and emerging developments/trends, assess the impact, and collaborate with management to incorporate new trends and developments in current and future solutions
• Direct and enhance organizational initiatives by positively influencing and supporting management change and/or departmental/enterprise initiatives
• Identify and direct the implementation of process improvements that significantly reduce workloads or improve quality across the department
• Drive various projects forward to scale efficiency or enhanced customer experience
• Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent
• Develop, maintain and analyze appropriate metrics and control mechanisms for claims including using data and analysis to improve business results by targeting opportunities and process improvements within claims
• Monitor Supplemental Health claim KPIs and appeal reporting while monitoring budget and staffing models
• Establish and implement priorities, performance goals and objectives to ensure group results
• Develop and execute claim initiatives which have substantial impact on the success of claims handling, enhance customer experience and successfully meet the annual business operating priorities.

Requirements

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 7+ Years of experience years in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience
• Demonstrated strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches
• Ability to think critically, analyze information and to evaluate the implications of a course of action or solution
• Demonstrate strong project management leadership skills including critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines
• Confident, comfortable communicator with strong written and verbal communication skills.

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training