Learn Customer Success Process and Best Practices
Shadow experienced CSMs
Participate in team meetings
Familiarize yourself with internal tools
Learn how to track customer health, engagement metrics, and success indicators.
Support efforts to drive customer engagement, improve satisfaction, and reduce churn.
Learn how to identify opportunities for further engagement or product usage.
Support CSMs in addressing customer inquiries and ensuring that all issues are resolved in a timely and effective manner to ensure customer satisfaction.
Support the creation of success plans, onboarding strategies, and customer engagement activities that enhance customer experience and satisfaction.
Assist CSMs and sales teams in identifying opportunities for upselling or cross-selling additional products or services to customers.

Currently pursuing a degree in Business Administration, Communications, Information Technology, or a related field.
Strong communication skills, both verbal and written, with the ability to engage and build relationships with customers.
Proactive attitude with an eagerness to learn and contribute to the success of the team.
Problem-solving skills and the ability to troubleshoot customer issues with a solutions-oriented approach.
Team player who is comfortable working with cross-functional teams to deliver results.
Organizational skills with the ability to prioritize tasks and manage time effectively.
Basic understanding of customer success, CRM tools, or SaaS platforms is a plus.
Project Management Skills
Basic understanding of technical concepts related to produce or service offerings.

Customer Success Manager – Intern

Key skills