Implementation Manager

Role Overview

• Support the accurate setup of employer plans and groups by collaborating with Partners and Employers throughout the onboarding process
• Ensure timely responsiveness to inbound calls and voicemails, maintaining professional communication throughout each shift
• Work with internal WEX Health teams and resources as needed to facilitate setup of Employers plans
• Communicate effectively with key stakeholders via phone and email, providing timelines, education and training
• Review demographic, enrollment and other related files during implementation process to ensure effective uploads of employer data
• Provide online demonstration of portals available to employers as needed/requested

Requirements

• Bachelor’s Degree in Business, Technology, or Healthcare-related field or equivalent implementation-related work experience
• Ability to communicate effectively, both in writing and verbally, with Partners, Employers, and across internal WEX Health teams
• Ability to work in a fast-paced professional environment

Benefits

• health, dental and vision insurances
• retirement savings plan
• paid time off
• health savings account
• flexible spending accounts
• life insurance
• disability insurance
• tuition reimbursement