Shared Services Contact Center Specialist

Role Overview

• Handle inbound calls, chats, emails, and faxes from healthcare providers
• Resolve questions related to authorizations, claims, and general provider services
• Document each interaction thoroughly, research issues as needed, and ensure prompt, accurate follow-up
• Guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal

Requirements

• High school diploma or equivalent (required)
• 2+ years of experience in a healthcare contact center or customer service role
• Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred
• Strong verbal and written communication skills
• Ability to navigate multiple systems and databases accurately
• Excellent organization, time management, and follow-through skills
• Independent problem-solving and decision-making ability

Benefits

• Health insurance
• Paid time off
• Flexible work schedule
• Professional development opportunities