Build and maintain strong, trusted relationships with key customers
Develop a deep understanding of your customers' business needs, objectives, and challenges
Proactively communicate with customers to assess satisfaction and address concerns
Develop and implement strategic account plans aligned with customers’ business objectives
Identify growth opportunities within existing accounts and propose solutions
Work closely with customers to understand their future needs and align offerings accordingly
Coordinate improvement workstreams with cross-functional teams, including sales, marketing, and product development
Provide feedback to internal teams based on customer insights
Meet and exceed sales targets within assigned accounts
Upsell additional products or services to existing customers
Identify new business opportunities within existing accounts
Negotiate and renew contracts with customers, ensuring favorable terms
Address and resolve customer issues in a timely manner
Collaborate with cross-functional teams to troubleshoot and resolve customer concerns
Stay informed about industry trends and competitor activities

Bachelor’s degree in business, management or a related field (MBA is a plus)
Proven experience as senior/key/strategic customer success consultant or in a similar role within the localization or language tech space
Strong communication, negotiation, and interpersonal skills
Analytical and strategic thinking abilities
Demonstrated ability to meet and exceed sales targets
Familiarity with CRM software and key sales metrics
Ability to collaborate effectively with cross-functional teams
Flexibility and adaptability to thrive in a dynamic and fast-paced environment

Professional development, with access to international opportunities and career advancement programs
Continuous learning, powered by top-tier tools, training resources, and industry expertise
Everyone Belongs at XTM, promoting a supportive and inclusive workplace
Accommodation for applicants needing accessibility during the hiring process

Senior Customer Success Consultant

Key skills