About this role
Role Overview
- Document and manage customer issues
- Monitor and respond to customer inquiries
- Collaborate within the company, escalating issues
Requirements
- BA in Computer Science or related field, or 6+ years relevant experience
- Minimum 2 years experience in customer technical support role
- Ability to travel (10%) and be available for late shift or on-call as needed
Benefits
- Work Flexibility: Hybrid
- Health benefits
- Paid time off