DDP,CVD Technical Support Engineer

Role Overview

• Provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction
• Establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure
• Responsible for technical escalations (remote & onsite) at customer sites for DDP [CVD] products
• Support NPI development early in the product life cycle, and at key customer sites
• Guide and coach field engineers in troubleshooting techniques, work ethics and cultural norms

Requirements

• Bachelor’s degree or equivalent in technical field
• Ability to work independently and as part of a team
• Strong Organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to handle stressful situations and effectively manage difficult problem
• Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI and ARK.
• +7 years of experience with Applied Materials DDP products or similar.

Benefits

• supportive work culture that encourages you to learn, develop, and grow your career
• health and wellbeing programs and support