Technical Support Engineer - REMOTE

Leica Biosystems, a Danaher operating company, is committed to advancing cancer diagnostics and improving lives. They are seeking a Technical Support Engineer to provide technical support for electromechanical equipment and software, ensuring optimal system use for customers and stakeholders.

Responsibilities:

• Drive high-impact technical support by resolving complex installation, upgrade, and migration challenges for Digital Pathology Imaging applications and hardware through phone, remote, and email channels
• Partner with customers and stakeholders by clearly communicating application functionality, features, and best practices to end users and server administrators, enabling confident adoption and optimal system use
• Strengthen team performance and service quality by maintaining precise case documentation, sharing expertise, and collaborating effectively to achieve shared support and customer success goals

Requirements:

• Bachelor's degree with 1+ years of relevant experience OR Associates degree with 3+ years of relevant experience
• 1+ Years of demonstrated strong experience and working knowledge of the following server components and technologies: IIS/Apache web servers, Microsoft SQL Server and relational databases, Windows Server OS, Networking concepts
• Proficiency in command-line tools (CMD, PowerShell, PuTTY)
• Theoretical and practical application of specialized information to computer systems analysis, programming, and/or image processing applications
• Medical devices, applications, and/or regulated environments
• Good to have bi-lingual or multi lingual candidate