Professional Services Engineer

Role Overview

• Conduct in‑depth network and cybersecurity assessments, audits, and health checks to identify improvement opportunities and recommend best‑practice solutions.
• Prepare and maintain comprehensive assessment reports, technical documentation, and related customer‑support materials.
• Serve as a technical consultant, partnering with project managers and customer stakeholders to implement advanced configurations and integrations.
• Lead deployment planning, equipment preparation, and on‑site implementation activities, including hardware installation and software configuration.
• Install and integrate solutions both onsite and remotely, ensuring adherence to established methodologies, processes, and system requirements.
• Support customers and partners with configuration requirements for integration points within their environments.
• Provide subject‑matter expertise across the full product suite, implementation methodologies, and relevant technologies.
• Ensure successful installation, commissioning, and validation of customer solutions.
• Develop and deliver customized technical training for customers, installers, engineers, and other key audiences.
• Optimize network designs and configurations to meet customer needs.
• Complete solution handover to support teams, ensuring smooth operational transition.

Requirements

• 5+ years of experience in solution creation in an industrial automation networking environment
• Bachelor's degree in engineering, information technology or computer science
• Experience with a service delivery role in an industrial automation market
• Experience and technical know-how in network communications
• Deep understanding of networking disciplines including cybersecurity, network architecture, edge computing, data orchestration, and wireless technologies.
• Strong analytical skills with proven experience identifying root‑cause network issues and delivering effective, timely solutions.
• Excellent communication and customer‑engagement capabilities, with the ability to understand requirements and deliver customized technical training across diverse audiences.
• High proficiency in preparing clear, detailed assessment reports, technical documentation, and architectural deliverables with strong attention to accuracy.
• Demonstrated success in similar roles within the networking, industrial automation, or telecommunications sectors.
• Ability to work independently or within multidisciplinary teams to meet goals and deliver high‑quality outcomes.
• Preferred Certifications: Belden Certified Networking Engineer, Cisco CCNA / CCNP / CCDP, HP, Extreme, Juniper, CompTIA Network+ or Security+, Certified Information Systems Security Professional (CISSP) or GIAC certifications (GSEC, GRID, GICSP), Industrial Networking Certifications such as: Rockwell ACP, Siemens Industrial Networking certifications, Cloud & virtualization certifications: AWS Solutions Architect, Microsoft Azure Administrator, Wireless certifications: CWNA.

Tech Stack

• AWS
• Azure
• Cloud
• Cyber Security

Benefits

• health/dental/vision
• long term/short term disability
• life insurance
• HSA/FSA
• matching retirement plans
• paid vacation
• parental leave
• employee stock purchase plan
• paid leave for volunteer work in your community
• training opportunities
• professional talent management and succession planning
• corporate health well-being initiatives
• work culture which includes commitment to diversity, equity, inclusion and sustainability!