Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
Identify opportunities to leverage AI tools to enhance the customer experience and optimize operational costs.
Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
Own the administration and optimization of GTM tools, ensuring the team has the right tech to win.
Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
Own the monthly workforce planning process to identify short-term staffing gaps and mid-term hiring needs.
Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.
Establish and maintain a robust VoC process with closed-loop mechanisms to identify and resolve customer pain points.
Identify and project manage initiatives that directly improve the customer journey and overall brand satisfaction.
Translate customer feedback into actionable GTM strategies, ensuring the sales and ops teams are aligned with customer needs.
Work with cross-functional partners to ensure compliance and quality standards are met through the lens of the customer experience.

5+ years of experience in go-to-market strategy roles.
You are a curious, action-oriented problem solver, experienced at using data to identify defects and building trust across organizational functions.
You are highly analytical and can effectively work in a data-driven organization to translate data into high-impact initiatives.
You demonstrate the highest levels of ownership and have a proven ability to take ideas and turn them into results.
For Senior Manager – Sales Tools & Infrastructure:
You have direct experience in capacity planning and workforce management processes.
You have experience managing customer outreach and lead management strategies (e.g., dialer and CRM workflows).
For Senior Manager – Voice of Customer (VoC):
You have experience leading Voice of Customer (VoC) and Quality Assurance programs.
You have a track record of identifying customer pain points and leading defect resolution processes.

Competitive compensation: $120k
$150k
Eligible for annual performance-based Incentive
Equity options
401(k) retirement plan
Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
Up to $1,000 per year for eligible professional development expenses
Employee referral program

Senior Manager, Go-To-Market Operations

Key skills