Responsible for all IT operations at Aircall
Manage IT staff at New York, Paris, San Francisco, and Seattle office locations
Envision and execute IT strategy for growth
Establish relationships with Procurement, Finance and Infrastructure Security teams
Handle support tickets and optimize support ticket process
Onboard and offboard employees from various tools
Procure and distribute hardware; establish IT security policies
Collaborate with external vendors

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience managing and scaling IT operations AND teams.
Strong technical expertise and prior experience in IT security.
Strong technical expertise with Google Workspace, Okta, Jira or other ticketing solutions, and Zoom.
Proven experience in optimizing IT processes and managing IT support teams.
Excellent problem-solving skills and the ability to think critically and analytically.
Strong interpersonal and communication skills, with the ability to work effectively with diverse teams and stakeholders.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Proactive attitude with a passion for delivering high-quality results and driving continuous improvement.

Senior IT Operations Manager

Key skills